Returns, Exchanges & Cancellation Policies
Warranty Terms & Conditions
All orders shipped to addresses within Canada are offered with $9.95 CAD flat rate shipping via Canada Post Regular Parcel. Delivery will take 2-4 business days depending on your location. A tracking number will be emailed to you once your order has been processed and completed.
If a different parcel service provider other than Canada Post is requested please send an email to [email protected] before placing your order.
All orders made on www.winnipeghid.ca are packaged and shipped from our shop location in Winnipeg, Manitoba (Canada). Orders will generally ship within 24-48 hours of being placed if all items are in stock. Our shop address is below:
885 Redonda Street Unit 9
Winnipeg, Manitoba R2C 2Z2
Canada Post shipments all are included with $100 CAD of liability insurance. Additional insurance can be purchased at an additional cost. If you would like your package insured for its full value please email [email protected] to arrange the additional insurance before placing your order. Insurance will cover against damage, loss, or any delivery related issues for the amount requested ($100 CAD included with every shipment).
Yes, all shipments will come with tracking numbers emailed to you once the order has been processed and completed.
Terms & Conditions
Privacy and Mailing List Policy
What we collect
We may collect the following information:
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- You may opt out of any promotional mailings via an unsubscribe link in the email, or on the account management page
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 885 Redonda Street Unit 9 Winnipeg, MB R2C 2Z2.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect